2AM Holiday Emergency?

I'll get you running again.

Emergency DevOps services for P0/P1 infra, platform and delivery outages.

  • Experienced senior incident response for production outages and failed deploys.
  • Immediate expert help with cloud infrastructure, CI/CD, Terraform, Kubernetes, databases, data pipelines.
  • Straight-forward problem resolution with clear planning and post-mortem learnings.
  • Fast problem detection, prioritizing getting users online, then stabilization.
  • Simple transparent pricing, no long-term contracts, focused help until the incident is under control.

Calm, senior DevOps leadership so you can get your platform back under control.

Book a free 30-min Emergency Consultation

Facing this?

  • Your production environment is down or failing.
  • Deployments are broken and you can’t ship a fix.
  • Your DevOps / Platform engineer is on holiday or overloaded.
  • Customers, executives or investors are asking "When will this be fixed?"
  • You have cascading failures that make no sense
  • Servers or backend services are overloaded and rejecting connections.
  • Dashboards & alerts don't give you the info to understand what's wrong.

Here's what I'll do

When you call me during an outage, my job is simple:

  1. Stop the bleeding:
    Understand impact, isolate the problem and get your platform back to a usable state as quickly as possible
  2. Stablize your platform:
    Address root causes to ensure return back to normal operations, even if manual intervention is needed
  3. Give you a plan:
    Summarize what happened, what I did, and what you should do next to harden the system properly now that the fire is out

How an emergency engagement works

1.

Immediate Contact

You reach out via email - welcome@ondemanddevops.com - with "EMERGENCY" in the subject line and a short description of the problem that covers:

  • What is broken (cloud services, application services, datastore, API)?
  • When did the outage start?
  • How severe is the impact (# of users, # of regions, type of environment)?

Once I confirm my availability, I'll provide an agreement to sign and a payment link. When that has been taken care of we move straight into an incident call.

2.

Rapid Triage Call (15-30 minutes)

On a video or phone call with your technical lead (or whoever is available), we:

  • Clarify symptoms, impact and scope
  • Review what's been tried and what's not
  • Identify what additional information should be gathered
  • Define the starting point and plan
  • Agree on accesses, communication channels

Things I typically need access to: cloud platforms, VMs, dashboards & logs, API endpoints, data stores, CI/CD tools, repositories.

3.

Problem Resolution

I work directly in your environment to resolve the problem, ideally with any available staff members.

  • Review available information, e.g. logs, metrics, dashboards, pipelines, etc.
  • Dig deeper for additional detail by inspecting services, infrastructure, machines
  • Identify cause(s) and workaround options
  • Implement fixes to restore top priority services
  • Provide regular updates to you and your team

4.

Post Mortem

Once the problem is resolved I will send a brief summary which addresses:

  • What I believe happened and what was the root cause
  • What I changed during the incident (so you can update your IaC etc.)
  • Gaps I found in monitoring, logging or alerting
  • Recommended follow-up actions to prevent similar incidents

If you want, those follow-up actions can become a fixed-price hardening engagement, based on my existing DevOps and infrastructure packages.

Pricing and engagement model


Emergency work is different from planned projects, so I keep the model simple and transparent:

Emergency incident response (standard business out-of-hours):

This covers a rapid triage call, hands-on incident work and a short written summary once things are stable.

Nights, weekends and public holidays:

€180 / $210 per hour, 3-hour minimum (minimum €540 / $630).

After the initial 3 hours, additional time is billed in 30-minute increments at the same hourly rate.

There are no retainers or long-term commitments. You only pay for the time spent working on your incident and any follow-up work you explicitly approve.

Important:

To be effective in an emergency, I will usually need:

  • A single technical contact who can make decisions and provide access.
  • Remote access to the relevant systems (cloud console, CI/CD, monitoring, logs).
  • Access to someone who understands your business impact (what matters most to keep running).
  • A clear agreement on how we are working together and how you will sign off changes.
  • Access to runbooks, architecture diagrams, DevOps documentation, etc., if you have them.

If your platform is down, contact me now

If you are dealing with an outage or serious reliability problem, get in touch and I’ll let you know quickly whether I can help. Use the scheduler below or email me at welcome@ondemanddevops.com with "EMERGENCY" in the subject line.